MindPass support

Questions, feedback, a content correction or a privacy request? Email Zyur Ltd at info@zyur.io.

Help us understand

Include your device model, iOS or Android version, MindPass app version and what happened. Please do not send payment-card details, passwords or authentication credentials. Avoid screenshots containing private information.

Purchases

Use Restore purchases in MindPass to check the subscription linked to your Apple Account or Google Account. On iPhone, manage or cancel it in Apple subscription settings and ask for refunds through Apple’s purchase support. On Android, manage or cancel it in Google Play subscriptions and see Google Play’s refund help. Uninstalling MindPass does not cancel a subscription.

App protection

On iPhone, MindPass requires Screen Time authorisation. On Android, it requires the MindPass Accessibility service, which you turn on in Android Settings → Accessibility; some phone makers also need battery optimisation turned off for MindPass so protection keeps running. Routines combine with your Default setup, and an app stays protected while any active routine covers it. Strict mode prevents weakening protection until its waiting period ends. iOS Settings and Android Settings always control the underlying permission.

Delete your account

In the app, open Settings → Delete account & data. Without the app, follow these steps.