Delete your MindPass account

MindPass, by Zyur Ltd, works on iPhone and Android. You can delete your MindPass account and data in the app, or ask us to do it.

In the app (fastest)

Open MindPass, then Settings → Delete account & data, and confirm. This works without Pro and during strict mode. MindPass deletes your data from our servers, deletes your sign-in account and clears MindPass data on your device. If it is interrupted, it finishes when you open the app again.

Without the app

Email info@zyur.io with the subject “MindPass account deletion”. MindPass accounts have no name or email, so tell us anything that helps us find yours: the device (iPhone or Android), roughly when you started using MindPass, and, if you bought Pro, the order number from your Apple or Google Play receipt. We reply within 30 days. If we cannot match a request to an account, we will tell you.

What is deleted

Your learning paths, answers, progress, content reports and the product events linked to your account, and your sign-in account. Data about which apps you block never leaves your device; it is removed when you delete in the app or uninstall MindPass.

What is kept

A hashed record of the deleted account, so old requests cannot recreate it. Limited pseudonymous billing records and counts of completed paths, kept for allowance integrity, fraud prevention and legal obligations, without your prompts or raw account identifier. Apple, Google Play and RevenueCat keep purchase records under their own policies. Backups may take longer to expire. See the Privacy Policy for details.

Subscriptions

Deleting your account does not cancel a subscription. Cancel it in Apple subscription settings or Google Play subscriptions.